PRIVACY POLICY - Kustom Life Co

Kustom Life Co (“Kustom Life Co,” “KLC,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect, how we use and protect it, and the choices you have when you visit kustomlifeco.com, request a quote, place an order, or communicate with us by email, phone, or text message.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Who We Are

Kustom Life Co is a custom apparel and branding company providing screen printing, embroidery, cut and sew, graphic design, promotional products, e-commerce development, and marketing services to businesses and individuals.

Business name: Kustom Life Co.
Address: 6801 Pacific Blvd, Huntington Park, CA 90255, United States
Store / showroom: 14537 Garfield Ave, Paramount, CA 90723
Phone: (562) 506-2897
Email: jose@kustomlifeco.com

2. Information We Collect

We collect information you provide directly to us, information collected automatically when you use our website, and information we receive from service providers who help us operate our business.

Information you provide

Contact and account information: first and last name, business or organization name, email address, mailing and shipping address, and mobile or business telephone number.
Order information: the products and services you request, quantities, sizes, deadlines, artwork files, logos, design instructions, and any notes you provide with your project.
Payment information: billing address and payment details. Card and bank details are collected and processed by our third-party payment processors; we do not store full payment card numbers on our systems.
Communications: the content of emails, text messages, contact forms, quote requests, and support inquiries you send us, and our replies.
Marketing preferences: your consent (or withdrawal of consent) to receive email or SMS communications from us.

Information collected automatically

IP address, browser type, device type, operating system, referring pages, pages viewed, and dates and times of access.
Cookies and similar technologies used for site functionality, analytics, and advertising measurement (see Section 7).

3. How We Use Your Information

We use the information we collect to:

Prepare quotes and estimates and respond to your inquiries;
Process, produce, and fulfill your orders, including proofing artwork and coordinating production;
Send you transactional and customer-service messages such as order confirmations, proof approvals, production and shipping updates, invoices, and delivery or pickup notifications;
Provide customer support and resolve issues or claims;
Process payments and prevent fraud;
Operate, maintain, secure, and improve our website and services;
Send marketing communications about our products, promotions, and services, where you have consented to receive them;
Comply with our legal, tax, and record-keeping obligations.

4. SMS / Text Messaging Program

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of data sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

How you opt in

We only send text messages to individuals who have given us prior express consent. You may provide consent by:

Submitting your mobile number through the chat widget on our website and checking the optional SMS consent box that appears with it;
Providing your mobile number and agreeing to receive texts in person at our store or by phone, when you place an order, sign a work order or estimate, or complete a paper intake form;
Texting us first, or replying START or YES to a message from us;
Giving verbal or written authorization to a Kustom Life Co representative, which we document.

Consent to receive text messages is not a condition of purchasing any product or service.

What we send

Customer care and conversational messages: replies to your questions, quote follow-ups, artwork and proof approvals, and scheduling.
Order and account notifications: order confirmations, production status, shipping and tracking updates, ready-for-pickup notices, invoices, and payment reminders.
Appointment reminders for consultations, fittings, and scheduled deliveries or pickups.
Promotional messages about sales, new products, and special offers — only to recipients who have separately consented to marketing messages.

Message frequency, rates, and support

Message frequency varies based on your order activity and your communications with us.
Message and data rates may apply. Your mobile carrier’s standard rates apply to messages you send and receive.
To stop receiving text messages at any time, reply STOP to any message from us. You will receive a single confirmation message and no further messages, except that we may still need to contact you about an active order through other channels.
For help, reply HELP to any message, call us at (562) 506-2897, or email jose@kustomlifeco.com.
Carriers are not liable for delayed or undelivered messages.
Our SMS program is available on major U.S. carriers; delivery is subject to carrier and device limitations.

How we use mobile numbers

Mobile numbers and SMS consent records are used solely to deliver the messages described above and to keep required records of consent. We share mobile numbers only with the messaging platform and telecommunications providers that deliver our messages on our behalf, under contract and only for that purpose. We do not sell, rent, or share mobile numbers or SMS opt-in data with third parties, affiliates, lead buyers, data brokers, or advertisers for their own marketing purposes.

5. How We Share Information

We do not sell, trade, or rent your personal information. We share personal information only in the following circumstances:

Service providers. Vendors that perform services for us, such as payment processors, e-commerce and website hosting providers, CRM and messaging platforms, email marketing tools, shipping carriers, decorators, and blank-garment suppliers. These providers may only use your information to perform services for us and are bound by confidentiality obligations.
Legal requirements. When we believe disclosure is required by law, subpoena, or other legal process, or is necessary to protect our rights, safety, or property or that of others, or to investigate fraud.
Business transfers. In connection with a merger, acquisition, financing, or sale of all or part of our business, subject to the protections in this Policy.
With your direction. When you ask us to share information, for example with a fulfillment partner or a third party managing your account.

As stated in Section 4, text messaging originator opt-in data and consent are excluded from all of the categories above and are never shared with third parties for marketing or promotional purposes.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to keep the site functioning, remember your preferences, measure site traffic, and understand how visitors use our pages. We may also use analytics and advertising pixels from third parties for measurement and remarketing. You can disable cookies through your browser settings, though some features of the site may not work properly. We do not use cookies or pixels to disclose SMS opt-in data.

8. Data Retention

We keep personal information for as long as needed to provide our services, maintain business and tax records, resolve disputes, and enforce our agreements. Records of SMS consent and opt-out requests are retained for as long as required to demonstrate compliance with applicable messaging regulations.

9. Your Rights and Choices

Access, correction, and deletion. You may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to legal and record-keeping exceptions.
Email marketing. Click the unsubscribe link in any marketing email or contact us directly.
Text messages. Reply STOP to any message, as described in Section 4.
California residents. If you are a California resident, the California Consumer Privacy Act, as amended, gives you the right to know what personal information we collect, use, and disclose; the right to request deletion or correction; the right to opt out of the sale or sharing of personal information; and the right not to be discriminated against for exercising these rights. We do not sell or share personal information as those terms are defined by the CCPA. To exercise your rights, contact us using the details in Section 12.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before responding to a request.

10. Children’s Privacy

Our website and services are intended for individuals 18 years of age or older, or for businesses. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it. If you believe a child has provided us with personal information, please contact us.

11. Third-Party Links

Our website may link to third-party sites or embed third-party forms and tools. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page and post the new version here. Material changes may be communicated by email or by a notice on our website. Your continued use of our website or services after an update constitutes acceptance of the revised Policy.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Kustom Life Co
[Street Address, City, State ZIP]
Email: jose@kustomlifeco.com
Phone: (562) 506-2897

TERMS OF SERVICE

These Terms of Service (“Terms”) govern your use of the website kustomlifeco.com and any products, quotes, orders, or services provided by Kustom Life Co (“Kustom Life Co,” “KLC,” “we,” “us,” or “our”). By using our website, requesting a quote, placing an order, or accepting a proof or estimate, you (“you,” “Client,” or “Customer”) agree to these Terms.

Please read these Terms together with our Privacy Policy, which is incorporated by reference.

1. Our Services

Kustom Life Co provides custom apparel and branding services, which may include screen printing, embroidery, cut and sew garments, neck tagging, hang tags, graphic design and logo development, promotional products, trade show and event materials, uniforms, e-commerce website design and development, and digital marketing services. The specific scope, quantities, specifications, and pricing for your project are set out in the written quote, estimate, work order, or invoice we provide to you (each, an “Order”).

2. Eligibility

You must be at least 18 years old and have the legal authority to enter into a binding agreement, on your own behalf or on behalf of the business you represent, to place an order with us.

3. Quotes, Orders, and Acceptance

Quotes and estimates are valid for [30] days unless stated otherwise, and are based on the specifications, quantities, artwork, and deadlines you provide.
Changes to quantity, garment selection, ink or thread colors, artwork, print locations, or deadlines after a quote is issued may change pricing and turnaround time and require a revised quote.
An Order becomes binding when you approve the quote, estimate, or invoice in writing (including by email or text) and, where applicable, pay the required deposit.
We reserve the right to decline or cancel any Order, including for artwork we cannot legally reproduce, out-of-stock goods, pricing errors, or non-payment.

4. Artwork, Files, and Intellectual Property

Your artwork

You retain ownership of the logos, artwork, trademarks, and content you supply to us. By submitting artwork you represent and warrant that you own it or have all rights and licenses necessary to reproduce it on the goods you have ordered, and that its use does not infringe any copyright, trademark, right of publicity, or other right of any third party.

You agree to indemnify, defend, and hold Kustom Life Co harmless from any claim, demand, loss, damage, or expense (including reasonable attorneys’ fees) arising from artwork or content you supply. We may refuse any Order involving artwork we believe may infringe third-party rights or that we consider unlawful, hateful, or otherwise objectionable, at our sole discretion.

Our work product

Designs, artwork, mockups, separations, digitized embroidery files, screens, dies, and other production assets created by Kustom Life Co remain our property unless a written agreement transfers ownership to you. Complimentary or included design work grants you a license to use the resulting design for the products ordered; ownership transfer or release of source files may be available for an additional fee.

Portfolio and promotional use

Unless you tell us otherwise in writing, you grant us a non-exclusive right to photograph and display finished work produced for you in our portfolio, website, social media, and marketing materials. You may withdraw this permission at any time by contacting us.

5. Proofs and Approvals

We provide a digital proof or mockup for your written approval before production begins. It is your responsibility to review the proof carefully, including spelling, artwork placement, sizes, quantities, colors, and any names or numbers. Once you approve a proof, you accept responsibility for its contents, and production errors that match the approved proof are not eligible for reprint, refund, or credit. Production timelines begin from the date of proof approval and receipt of any required deposit, not the date of the original request.

6. Pricing, Deposits, and Payment

Prices are quoted in U.S. dollars and exclude applicable sales tax, shipping, and rush fees unless stated otherwise.
A deposit of [50%] may be required before production begins. Remaining balances are due [upon completion / prior to shipment or pickup / per invoice terms].
Accepted payment methods are listed on your invoice. Payments are processed by third-party payment processors.
Past-due balances may accrue a late fee of [1.5%] per month or the maximum permitted by law, and we may suspend production or withhold delivery until the account is current.
Goods remain the property of Kustom Life Co until paid in full.
Returned payments and chargebacks may incur a fee of [$35].

7. Production, Turnaround, and Delays

Estimated turnaround times are provided in good faith and are not guaranteed unless we agree in writing to a firm in-hands date. Turnaround begins after proof approval and deposit. We are not responsible for delays caused by circumstances beyond our reasonable control, including supplier or blank-garment shortages, carrier delays, weather, equipment failure, labor disruption, or acts of God. If a delay is caused by us and you have a written guaranteed in-hands date, your remedy is limited as described in Section 18.

8. Manufacturing Variances

Custom decoration is a manual and semi-automated process. By placing an Order you accept the following industry-standard variances:

Under-run / spoilage. We reserve the right to deliver up to [3%] fewer pieces than ordered due to garment defects or misprints; you will be billed only for pieces delivered. If exact quantities are required, please order additional pieces.
Color matching. Screen and monitor colors do not match printed inks, threads, or dyes exactly. Exact PMS matching may be available for an additional charge and must be requested in writing.
Placement tolerance. Print and stitch placement may vary by up to [1 inch] due to garment size, cut, and manual loading.
Blank garments. Garment sizing, dye lots, and availability are controlled by our suppliers and may vary between production runs.

9. Customer-Supplied Goods

If you supply your own garments or items for decoration, you do so at your own risk. We are not responsible for defects in customer-supplied goods, garments damaged or spoiled during production, or shortages. We recommend supplying at least [5%] extra. We do not reimburse the cost of customer-supplied goods, and our liability for such items is limited to the decoration charges paid for the affected pieces.

10. Shipping, Pickup, and Risk of Loss

Shipping charges are the responsibility of the Customer unless stated otherwise. Title and risk of loss pass to you upon delivery to the carrier or upon pickup. We are not responsible for carrier delays, loss, or damage in transit; claims for shipping damage must be filed with the carrier. Orders not picked up within [30] days of notification may incur storage fees.

11. Cancellations, Returns, and Claims

Custom products are made to order and are not eligible for return, exchange, or refund except where the goods are defective or do not conform to the approved proof.
Orders cancelled after production has begun are subject to charges for materials, garments, labor, and design work already incurred. Deposits may be non-refundable once production has started.
Claims for defects, shortages, or non-conforming goods must be submitted in writing within [7] days of receipt, with photographs and the affected pieces retained for inspection.
Where a claim is valid, our remedy, at our option, is to reprint or replace the affected pieces or issue a credit or refund for them. We are not responsible for garments that have been worn, washed, altered, or re-decorated.

12. SMS / Text Messaging Terms

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of data sharing described in our Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

By providing your mobile number and opting in, you consent to receive text messages from Kustom Life Co at that number, including messages sent using an automatic telephone dialing system. Consent is not a condition of purchase.

Program description. Kustom Life Co sends customer care and conversational messages, order and account notifications (order confirmations, proof approvals, production status, shipping and pickup updates, invoices and payment reminders), appointment reminders, and — for customers who separately opt in — promotional offers and announcements.
How to opt in. Check the SMS consent box on a form on our website, provide your number and agree to receive texts when placing an order or completing an intake form, text us first, reply START or YES to a message from us, or give documented verbal or written authorization to a Kustom Life Co representative.
Message frequency. Message frequency varies based on your order activity and communications with us.
Cost. Message and data rates may apply. Charges are billed by and payable to your mobile service provider.
Opt out. Reply STOP to any message to cancel at any time. You will receive one confirmation message and no further messages. You may also email jose@kustomlifeco.com or call (562) 506-2897 to be removed.
Help. Reply HELP to any message, email jose@kustomlifeco.com, or call (562) 506-2897.
Carriers. Carriers are not liable for delayed or undelivered messages. Delivery is subject to carrier and device limitations.
Eligibility. You must be at least 18 years old and the subscriber or authorized user of the mobile number you provide. You agree to notify us if you change or give up that number.
Privacy. Your information is handled in accordance with our Privacy Policy.

13. Email Communications

By providing your email address you agree to receive transactional emails related to your quotes and orders. Marketing emails are sent only with your consent and include an unsubscribe link in every message.

14. Acceptable Use of Our Website

You agree not to use our website to: violate any law; infringe intellectual property or privacy rights; upload malicious code; attempt to gain unauthorized access to our systems or data; scrape, harvest, or collect information about other users; or interfere with the operation or security of the site. We may suspend or terminate access for any violation.

15. Website Content

All content on kustomlifeco.com, including text, graphics, logos, images, and layout, is owned by Kustom Life Co or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our prior written permission. Client logos and trademarks displayed on our site remain the property of their respective owners.

16. Third-Party Services

Our website and services may rely on or link to third-party platforms and tools, including form, CRM, messaging, hosting, and payment providers. We are not responsible for the content, availability, or practices of third-party services, and your use of them is subject to their own terms.

17. Disclaimer of Warranties

Except as expressly stated in these Terms, our website, products, and services are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the website will be uninterrupted, secure, or error-free.

18. Limitation of Liability

To the maximum extent permitted by law, Kustom Life Co and its owners, officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, or loss of goodwill, arising out of or relating to your use of our website, products, or services, even if advised of the possibility of such damages. Our total aggregate liability for any claim arising out of or relating to an Order will not exceed the amount you paid to Kustom Life Co for that Order. Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you.

19. Indemnification

You agree to indemnify, defend, and hold harmless Kustom Life Co and its owners, officers, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with your artwork or content, your breach of these Terms, or your violation of any law or third-party right.

20. Governing Law and Disputes

These Terms are governed by the laws of the State of [California], without regard to its conflict-of-law principles. Any dispute arising out of or relating to these Terms or your Order will be brought exclusively in the state or federal courts located in [County, State], and you consent to the personal jurisdiction of those courts. Before filing any claim, you agree to first contact us and attempt to resolve the dispute informally in good faith.

21. Severability and Entire Agreement

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect. These Terms, together with the applicable quote, estimate, work order, or invoice and our Privacy Policy, constitute the entire agreement between you and Kustom Life Co regarding your Order and supersede any prior agreements or understandings on the subject.

22. Changes to These Terms

We may update these Terms from time to time. The revised version will be posted on this page with an updated “Last updated” date and takes effect when posted. Your continued use of our website or services after that date constitutes acceptance of the revised Terms. The Terms in effect at the time your Order is accepted govern that Order.

23. Contact Us

Questions about these Terms of Service can be directed to:

Kustom Life Co
[Street Address, City, State ZIP]
Email: jose@kustomlifeco.com
Phone: (562) 506-2897